Store Policies
Thank you for shopping at the Lauren Robbins Interiors retail shop! Our store policies are outlined below. If we do not address your question or concern, please email us directly at mathurin@laurenrobbinsinteriors.com
RETURNS
Please note that all sales are final and are not returnable or exchangeable except for manufacturing defects.
Once an order has been submitted, it cannot be changed or modified in any way.
All pieces are carefully inspected prior to shipment, but damages to happen, and we ask that you inspect pieces upon receipt. Any damages or defects must be documented and sent to mathurin@laurenrobbinsinteriors.com within 48 hours of receipt.
SHIPPING
You will receive an email confirmation within 24 hours of placing your order that will include an order number, your selected shipping method, order details and ship-to address. Please confirm the address is correct as we are unable to reroute goods once they have been shipped.
We process orders Monday through Friday, excluding holidays. Please allow 48 hours for processing. For deliveries within the United States, we ship via USPS, UPS or FedEx. Deliveries are made Monday through Friday and can take from 2 - 10 business days to arrive at your location from the date of shipment. Please note, changes to an address cannot be made after an order is complete.
Orders can take up to 2 business days to be processed and shipped. You will receive an email notifying you when your order has shipped that will include a tracking number. Please note that in some cases, your items may arrive in multiple shipments.
You can check the status of your order via the confirmation email you received.
Please note, changes to an address cannot be made after an order is complete.
DAMAGED PRODUCT
Damages to the merchandise while in transit, or defects in manufacturing are rare but do occur. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team at mathurin@laurenrobbinsinteriors.com within 48 hours of receipt.
Please note, the claims process for damaged items takes 2-3 weeks to finalize. Our team will work hard to have a replacement issued and shipped as soon as possible but please understand that many of our pieces are one-of-a-kind and a replacement may not be possible. If that is the case, a refund will be offered.
A refund will not be issued for custom furniture unless it is damaged or defective.
INTERNATIONAL ORDERS
At this time, shipping is not available to international territories.